The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Organise queue
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Queue is organised using appropriate signage, barriers and other resources in accordance with workplace procedures Completed |
Evidence:
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Any breaches of queue protocol are identified and appropriate action is taken to courteously advise the passengers concerned of the correct procedures to be followed Completed |
Evidence:
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Progress of the queue is monitored and appropriate action is taken to adjust servicing resources and/or reorganise queue in situations where the queue becomes excessively long/short or requires reorganisation due to late boarding passengers Completed |
Evidence:
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Comb queue for passengers requiring urgent or express service
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Queue is combed at appropriate times to identify passengers who have priority need for rapid check-in in accordance with workplace procedures Completed |
Evidence:
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Passengers identified as having priority needs for check-in are moved to the head of the queue Completed |
Evidence:
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Passengers without baggage are directed to proceed to express check-in or the gate customer service desk Completed |
Evidence:
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Appropriate explanations are provided to other passengers in the queue of the reasons for the priority service Completed |
Evidence:
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Provide information/special assistance to passengers in queue
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Passengers are provided with relevant information on queuing arrangements and boarding progress using public address systems and other communication systems in accordance with workplace procedures Completed |
Evidence:
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Where appropriate, information is provided to individual passengers on matters relevant to their check-in Completed |
Evidence:
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Passengers are given appropriate information on delays and cancelled or re-organised flight progress using public address systems and other communication systems in accordance with workplace procedures Completed |
Evidence:
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Passengers that require special assistance, such as the elderly, families with infants or people with disabilities, are identified Completed |
Evidence:
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Respond to queries from queue members
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Queries from passengers in a queue are courteously received and interpreted in accordance with workplace customer service standards Completed |
Evidence:
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Appropriate responses are given to passenger enquiries in accordance with workplace procedures Completed |
Evidence:
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Where a response cannot be immediately provided, the query is referred to an appropriate supervisor or other staff for appropriate action Completed |
Evidence:
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